MrVegas Casino Privacy Policy
At MrVegas Casino, we are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains how we collect, use, store, and share your information when you access our website at mrvegas.com, create an account, or use any of our services. We encourage you to read this document carefully, as it forms an important part of your relationship with us. By using our platform, you acknowledge and agree to the practices described here.
Who We Are
MrVegas Casino is operated by Videoslots Limited, a Malta-based company with registration number C49090, with registered address at The Space, Level 2 & 3, Alfred Craig Street, Pieta, PTA 1320, Malta. We hold a licence issued by the Gambling Commission of Great Britain, licence reference number 39380. Videoslots Ltd administers player accounts and processes all deposits and withdrawals for players in Great Britain. As the data controller responsible for your personal information, we take our obligations under applicable data protection law seriously, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
When you register and use our services at MrVegas Casino, we may collect a range of personal data. This information is necessary for us to operate our platform lawfully, verify your identity, process payments, and provide you with a safe and enjoyable gaming experience.
Personal Identification Data
- Full name, date of birth, and gender
- Residential address, including country and postcode
- Email address, phone number, and login credentials
- Government-issued identification documents for verification purposes
Financial Data
- Payment method details such as Visa and MasterCard information
- Deposit and withdrawal history, including transaction amounts in GBP, EUR, USD, or other supported currencies
- Information required to process cashouts and comply with anti-money laundering regulations
Technical and Behavioural Data
- IP address, browser type, and device information
- Pages visited, games played, and session duration on our platform
- Login times and frequency of access via desktop, mobile browser, or the MrVegas Casino app
- Preferences related to game categories such as slots, live casino, table games, and sports betting
How We Use Your Information
Here at MrVegas Casino, we use the personal data we collect for a number of legitimate purposes. We process your data on the basis of contractual necessity, legal obligation, your consent, and our legitimate interests as a licensed gaming operator.
- To verify your identity and age during the MrVegas Casino login and registration process
- To process deposits and withdrawals securely and efficiently
- To administer bonuses including the welcome bonus, MrVegas free spins, and promotional codes
- To maintain your participation in loyalty features such as the Wheel of Vegas jackpots and Encore slot tournaments
- To send you transactional communications, account notifications, and, where you have opted in, marketing messages
- To comply with our obligations under the Gambling Commission licence, including responsible gambling and anti-money laundering requirements
- To detect and prevent fraud, problem gambling, and unauthorised account access
- To improve our platform, personalise your experience, and analyse user behaviour
Legal Basis for Processing
We process your personal data only where we have a valid legal basis to do so. Depending on the specific processing activity, our legal bases include performance of a contract (providing you with the services you have requested), compliance with a legal obligation (such as age verification and anti-money laundering checks), your explicit consent (for example, for marketing communications), and our legitimate interests in operating a lawful and secure online gaming business.
Cookies and Tracking Technologies
Our MrVegas Casino platform uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and gather analytical data about how our site is used. When you first visit mrvegas.com, we will ask for your consent to use non-essential cookies. You may withdraw this consent at any time through your browser or account settings.
Types of Cookies We Use
- Essential cookies: Necessary for the site to function, including maintaining your session during MrVegas login
- Analytical cookies: Help us understand how players navigate our platform so we can improve it
- Marketing cookies: Allow us to deliver relevant promotional content, including MrVegas bonus offers and free spins promotions
- Functional cookies: Remember your preferences such as language, currency, and game history
Sharing Your Personal Data
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where it is necessary to operate our business and deliver our services. All third parties with whom we share data are contractually required to maintain appropriate security standards.
- Payment processors handling transactions made via Visa, MasterCard, and other supported methods
- Identity verification and KYC service providers
- Game software providers including Apollo Games, IGT, Ruby Play, and Williams Interactive
- Regulatory bodies such as the Gambling Commission of Great Britain, where disclosure is legally required
- Customer support tools that enable our 24/7 live chat, email, and phone support services
- Analytics and marketing platforms, subject to your consent where required
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Gambling legislation and financial regulations typically require us to retain records for a minimum of five years following the closure of an account or the end of a business relationship. When your data is no longer required, we securely delete or anonymise it.
Your Rights
Under UK GDPR, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently.
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct any inaccurate or incomplete data
- Right to erasure: In certain circumstances, you may request that we delete your personal data
- Right to restrict processing: You may ask us to limit how we use your data in specific situations
- Right to data portability: You may request your data in a structured, machine-readable format
- Right to object: You may object to our use of your data for marketing or profiling purposes
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact our support team at support@mrvegas.com. We will respond to your request within the timeframes required by applicable law.
Data Security
At MrVegas Casino, we implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption, secure authentication protocols, and regular security assessments to keep your information safe, whether you play via desktop, mobile browser, or the dedicated MrVegas Casino mobile application.
International Transfers
As our parent company Videoslots Limited is based in Malta, your data may be transferred to and processed within the European Economic Area. Where any international transfer occurs outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant supervisory authority.
Responsible Gambling and Data
Our MrVegas Casino platform uses data about your gaming behaviour to support responsible gambling obligations. We may use this information to identify patterns associated with problem gambling, apply deposit limits, issue warnings, or apply self-exclusion measures as required under our Gambling Commission licence. This processing is carried out in compliance with legal obligations and to protect your wellbeing as a player.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify you via email or through a notice on our website. We encourage you to review this page periodically to stay informed about how we protect your personal information.
Contact Us
If you have any questions, concerns, or complaints about how we handle your personal data, please reach out to our team. We are available 24/7 via live chat at mrvegas.com, by email at support@mrvegas.com, or by phone. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.
Content updated: July 24, 2026